SATISFACTION POLICY

Prior to Delivery

You can get a refund of your appliances’ purchase by requesting the cancellation of your order 48 hours before your delivery, by contacting your selling store. Restocking fees equivalent to 25 % of the appliances’ purchase price are applicable on all special-order appliances. Reimbursement will be made according to the original method of payment.

After to Delivery

If, for any reason, after the delivery of your appliances, you are not 100 % satisfied with your purchase, except in the case of damage or defect, customer must initiate a return request within 30 days of the delivery to return the appliance(s) and obtain a refund according to the original method of payment less any delivery fees. If the returned appliance is a special-order item, restocking fees equivalent to 25 % of the appliances’ purchase price are applicable.

OR

Within 30 days of the delivery, customer can exchange their appliance for another appliance of equivalent or greater value, subject to the applicable charges for delivery and pick-up according to the pricing in force at RONA. If the returned appliance is a special-order item, restocking fees equivalent to 25 % of the appliances’ purchase price are applicable.

In all cases, the appliances must be returned in their original condition, without defect of scratches, with the original documentation (guides, instruction booklets, etc.), in acceptable sanitary conditions to RONA and they must be accompanied by the original sales receipt. Exchanges and returns can only be made at the store where the appliances were purchased.

DEFECTS AND DAMAGES

You must proceed with the inspection of the appliance and its install at the time of delivery. A call must be made to the selling store to report any property damage and/or damage to the appliance while the delivery personnel is still on site. Such damages should be noted on the delivery manifest and signed.

Following delivery, any defect must be reported to RONA within 48 hours of the delivery. A technician might be sent on scene to assess the nature of the problem. In that case, the legal warranty or the appliance manufacturer’s warranty will apply, where appropriate.

SATISFACTION POLICY

After the purchase

If, for any reason, after the purchase of your appliance, you are not 100 % satisfied, except in the case of damage or defect, customer must initiate a return request within 30 days of the purchase to return the appliance(s) and obtain a refund according to the original method of payment less any delivery fees. If the returned appliance is a special-order item, restocking fees equivalent to 25 % of the appliances’ purchase price are applicable.

OR

Within 30 days of the purchase, customer can exchange their appliance for another appliance of equivalent or greater value, subject to the applicable charges for delivery and pick-up according to the pricing in force at RONA. If the returned appliance is a special-order item, restocking fees equivalent to 25 % of the appliances’ purchase price are applicable.

In all cases, the appliances must be returned in their original condition, without defect of scratches, with the original documentation (guides, instruction booklets, etc.), in acceptable sanitary conditions to RONA and they must be accompanied by the original sales receipt. Exchanges and returns can only be made at the store where the appliances were purchased.

DEFECTS AND DAMAGES

Customer must thoroughly inspect the appliances at the time of purchase. Any defect must be reported to RONA within 48 hours of the purchase. In that case, the legal warranty or the appliance manufacturer’s warranty will apply, where appropriate